Frequently Asked Questions
How do I pick my shade?
We are always happy to help you choose the right shade offerings for your skin tone! Please note, Some skin tones will require a mix of two shades.
If you would like to be shade match, please send us a direct message on Instagram where we have a dedicated team waiting to answer your questions (@thewiggurus)
Alternatively, you can send an email to firstname.lastname@example.org
What are your processing and delivery times?
All of our products are made to order as our ingredients are all natural so we need fresh batches. We also need time to process and make sure that each bottle is consistent with our shade standard. This is a very tedious, and skilled task which requires a lot time and effort from our team of colour specialists. We are completely different from other companies who may produce similar items. This is all we do and we take pride in our end results.
When placing your order, please be aware of the following:
Please allow 5-15 Working/ Business days processing time. Please ADD ON the following delivery times:
For U.K Orders the delivery time frame is 2-7 days.
For all International orders, the delivery Time frame is 3-7 days.
The total wait time will be PROCESSING TIME + DELIVERY TIME
Please note that Working/ Business days excludes weekends and bank holidays.
As we are now extremely busy, We kindly urge customers not to get in touch about their order until after this time frame has lapsed.
I sent you guys an email, when do you respond?
We are a small but efficient team here at the Wig Gurus and get a lot of orders every week. When emailing please do not expect a response straight away as we have to work through emails chronologically.
Please allow maximum up to 72 hours for a response. If its to do with addresses and product changes, as long as you let us know within the 24hours it will still apply.
Our working hours are:
MON-FRI 9am to 8pm
I've placed my order but not had any updates. How do I track my order?
Once you place your order you should receive your order confirmation. Please allow delivery to happen in the stated time frames before getting in touch.
If you have not received an order confirmation please email email@example.com so that this can be sent to you.
Once your items are shipped, you will receive and email directly from DHL detailing your delivery and tracking details. you will also receive an email from us stating that your order is Completed (dispatched)
Please make sure the email address used for your order is correct. The e,ail from DHL will usually come within 24-48 hours after we notify you that your order is complete.
I am not based in U.K and I do not want to pay the shipping fee- where else can I purchase?
If you are based in the USA, you can also purchase from Super Star Hair and Wigs based in LA. Check them out on instagram @superstarhairandwigs
If you are based in Canada you can purchase from MINT beauty Bar. Check them out on instagram @mintbeautybar
DHL returned my parcel to you, what can I do?
In this case you will have to pay another delivery fee to get your items resent to you. This is unless we have made a mistake with any of the order details
You will also have to wait again the recommended delivery times frames to receive it. To ensure this does not happen, please reschedule a delivery if you’re unavailable, or collect from your local depot if you know you wont be home.
I picked the wrong shade, can I swap?
If you let us know within 24 hours of placing your order, we can change the shade before dispatch.
After this time, we can not accept this.
I gave an incorrect address. What do I do?
Please let us know of Address changes within 24 hours of placing your order. After this time,Unfortunately we cannot issue refunds for addresses entered incorrectly at checkout.
Do you offer wholesale prices?
Wholesale starts from one case 1 Case (MOQ)
50ml Case is 48 Pcs
150ml Case is 24 pcs
Please email for latest prices
My items were stolen, how can I get a refund?
Unfortunately we are not responsible for lost or stolen items.
Where are you located?
We are located in London, U.K